Warranty
We maintain very high-quality standards and stand behind every item of custom fine jewelry made by us. Our jewelry goes through very strict quality checking to maintain the high standards and comes with a 12 Months warranty for any manufacturing defects. We will repair or replace the item at no cost to you if it is determined that it is a manufacturing defect and has not arisen from normal wear and tear. The determination of whether the defect is due to manufacturing is solely at our discretion. iDesignenbuild.com crafts very high quality custom diamond & fine jewelry using a state of art setting techniques to set the gemstones making them extremely secured from falling or breaking giving extreme clean and brilliant look to the product.
Center Stone loss warranty
It is important that the center diamond or gem stone should be insured by you and you will need to contact your insurance company in the case of a loss. We do not guarantee against gemstones breaking or chipping. All Gemstones can crack, break or chip, even diamonds! You should add all diamond & fine jewelry to your homeowners or renter’s policy, which usually protect against loss, damage or theft.
In order to qualify for the stone loss warranty, you agree to have your stone checked by us, or a reputable jeweler, for tightness and wear, at least once every 6 months. You must also have any needed maintenance done at that time. Please contact us if you need any maintenance. We do not guarantee stones we didn't set in jewelry that we didn't make.
This may seem obvious, but to be clear, for repairs & restorations, stone tightening and any other maintenance, we only guarantee the work we do. (So, for example, if we size a ring we will do our best to check the quality of the settings, but we don't take liability for work done by other shops.)
We guarantee our work for one year, however normal wear and tear happens, and you will need to maintain your piece over the years, including (eventually) re-tipping prongs and replacing worn metal. Just like a pair of tires on a car, metals wear down over time. Platinum is the most resistant to wear of all the precious metals and will need less maintenance than Gold, Silver or Palladium alloys.
We very strongly recommend that you have your ring inspected every 6 months and have any needed maintenance done as needed. We don't pay for items to be shipped for inspections or work unless there is an original workmanship problem. We promise to always make a good faith effort to fairly and honestly deal with all of our customers in every way. Our stone loss warranty can be an important part of your satisfaction and trust in our shop, so feel free to ask any questions about our policy.
